---
title: 電話およびオフライン注文テスト
slug: 0Qdu9uW4BjcS-gGONI_Ss
createdAt: 2025-07-30T21:22:24.109Z
---

現在、電話で顧客からの注文を受け付けている場合や、従業員があなたのSFCC OMSを通じて小売顧客の注文を行う場合、**これらの注文タイプの決定が必要です**, \[Forter Phone Solution]\(./../Fraud Management/Checkout/Phone Orders.md)の統合オプションを確認してください。

オンボーディングチームは、指定された顧客サポートセンターのIPアドレス、メールアドレス、または卸売顧客についても認識しておくべきです。これにより、Forter側で追加の分析調整が行えるようになります。

## オフライン注文のマッピングを確認する

すべてのオフライン注文または従業員が直接あなたのOMSを通じて行った注文は、`orderType` `"PHONE"`, とタグ付けする必要があります。あなたの**ForterOrder.ds**ファイルのコードを更新して、リクエストオブジェクト内の`OrderType`を`"PHONE"`に更新するロジックを含めるようにしてください。

以下は、orderTypeキーと接続オブジェクトが**PHONE**注文に対してどのように表示されるべきかの例です:

```java
{
  "orderId": "test_order_6469",
  "orderType": "PHONE",
  "timeSentToForter": 1568128922841,
  "checkoutTime": 1568128908000,
  "connectionInformation": {
    "customerIP": "127.0.0.1",
    "userAgent": "PCA"
  }
}
```

:::ExpandableHeading
### Sample forterOrder.ds file with Phone Order

```javascript
var ForterLogger = require("int_forter/cartridge/scripts/lib/forter/ForterLogger.ds");
/**
 * ForterOrder class is the DTO object for request.
 *
 * To include this script use:
 * var ForterOrder = require("int_forter/cartridge/scripts/lib/forter/dto/ForterOrder.ds");
 */
function ForterOrder(args) {

    var log          = new ForterLogger("ForterOrder.ds"),
        order        = args.Order,
        site         = dw.system.Site.getCurrent(),
        paymentInstruments = order.getPaymentInstruments(),
        a       = null,
        authResponse = null,
        shipment     = null;
    
    for each (var paymentInstrument in paymentInstruments) {
        if (paymentInstrument.paymentMethod == 'CREDIT_CARD') {
            a = paymentInstrument;
            authResponse = args.CreditCardAuthResponse;
        } else {
            a = paymentInstrument;
            authResponse = {};  
    }

    forterOrderType = function {
      for each (var type in OrderType) {
        if (orderType.type == 'SFCC storeFront web') {
            return "WEB";
        } else if (orderType.type == 'PS g direct OMS' || orderType.type == 'customer/ phone order') {
            return "PHONE"
       }
    }

    // General parameters
    this.orderId               = order.originalOrderNo;   // Required
    this.orderType             = order.forterOrderType;   // "WEB" for web orders, "MOBILE" for app orders
    this.timeSentToForter      = (new Date()).getTime();          // Required
    this.checkoutTime          = new Number((order.creationDate.getTime()/1000).toFixed());    // Required //must be seconds, not milliseconds
    this.connectionInformation = new ForterConnectionInformation(order);    // Required

    // Calculate totals
    this.totalAmount                     = {};                                // Required
    this.totalAmount.amountLocalCurrency = order.totalGrossPrice.value.toFixed(2);
    this.totalAmount.currency            = order.totalGrossPrice.currencyCode;
    this.amountUSD                       = order.totalGrossPrice.value
    
    this.additionalIdentifiers = {
    	'merchant': {
    		'merchantName': site.ID,
    		'merchantDomain': site.ID + '.com'
    	}
    }

    //Calculate totals for discounts
    var orderTotal    = order.getMerchandizeTotalPrice(),
        adjOrderTotal = order.getAdjustedMerchandizeTotalPrice(),
        shipTotal     = order.getShippingTotalPrice(),
        adjShipTotal  = order.getAdjustedShippingTotalPrice(),
        total         = orderTotal.add(shipTotal),
        adjTotal      = adjOrderTotal.add(adjShipTotal);

    // Discounts
    var discountPrice = 0;
    var couponName = '';
    var couponType = '';
    if (!order.getCouponLineItems().isEmpty()) {
        var coupons     = order.getCouponLineItems();
        var couponNames = [];

        for each (let coup in coupons) {
            couponNames.push(coup.getCouponCode());
            if (!coup.getPriceAdjustments().isEmpty()) {
                var coupAdjustments = coup.getPriceAdjustments();
                for each (let coupAdj in coupAdjustments) {
                    discountPrice += coupAdj.priceValue;
                }
            }
        }

        couponName = couponNames.join(",");
        discountPrice = discountPrice*(-1);

        if (discountPrice > 0) {
            this.totalDiscount = {};                                                // Optional
            this.totalDiscount.couponCodeUsed = couponName.substring(0,20);         // Required
            this.totalDiscount.couponDiscountAmount = {};                            // Required
            this.totalDiscount.couponDiscountAmount.amountLocalCurrency = discountPrice.toFixed(2);
            this.totalDiscount.couponDiscountAmount.currency = order.currencyCode;
            this.totalDiscount.discountType = "COUPON";                                // Required
        }
    }

    // Customer's details
    this.accountOwner = new ForterCustomer(order);

    // Cart items (regular product)
    this.cartItems = [];                                                    // Required
    for each (var pli in order.productLineItems) {
        this.cartItems.push(new ForterCartItem(pli));
    }
    
    // Cart items (gift certificate)
    for each (var gcli in order.giftCertificateLineItems) {
        this.cartItems.push(new ForterCartItem(gcli));
    }

    // Payments
    this.a  = [];                                                        // Required
    this.a .push(new ForterPayment(order, authResponse, a , log));

    // Delivery and Recipient (shipping information)
    if (order.shipments.length > 0) {
        shipment = order.shipments[0];
        
        this.primaryDeliveryDetails = {};
        this.primaryDeliveryDetails.deliveryPrice = {};
        this.primaryDeliveryDetails.deliveryMethod = (!empty(shipment.getShippingMethod()) && !empty(shipment.getShippingMethod().getDisplayName())) ? shipment.getShippingMethod().getDisplayName() : ""; //"BY AIR";
        
        var deliveryType = "PHYSICAL"; //default value
        if (order.productLineItems.size() > 0 && order.giftCertificateLineItems.size() == 0) {
            deliveryType = "PHYSICAL"; //if real products only
        } else if (order.productLineItems.size() == 0 && order.giftCertificateLineItems.size() > 0) {
            deliveryType = "DIGITAL";  //if gift certificates only
            this.primaryDeliveryDetails.deliveryMethod = "email";
        } else if (order.productLineItems.size() > 0 && order.giftCertificateLineItems.size() > 0) {
            deliveryType = "HYBRID";  //if gift certificates and real products
        }
        this.primaryDeliveryDetails.deliveryType                      = deliveryType;
        
        this.primaryDeliveryDetails.deliveryPrice.amountLocalCurrency = shipment.adjustedShippingTotalPrice.value.toFixed(2);
        this.primaryDeliveryDetails.deliveryPrice.currency            = shipment.adjustedShippingTotalPrice.currencyCode.toString();
  
            if (shipment.productLineItems.size() > 0) {
                
                this.primaryRecipient = {};                                                // Optional
                this.primaryRecipient.personalDetails = {};

                this.primaryRecipient.personalDetails.firstName = shipment.shippingAddress.firstName; //from the shipping address
                this.primaryRecipient.personalDetails.lastName = shipment.shippingAddress.lastName;  //from the shipping address
    
                this.primaryRecipient.address = {};
                this.primaryRecipient.address.address1 = shipment.shippingAddress.address1;
                this.primaryRecipient.address.address2 = !empty(shipment.shippingAddress.address2) ? shipment.shippingAddress.address2 : "";
                this.primaryRecipient.address.zip = shipment.shippingAddress.postalCode;
                this.primaryRecipient.address.city = shipment.shippingAddress.city;
                this.primaryRecipient.address.region = shipment.shippingAddress.stateCode;
                this.primaryRecipient.address.country = shipment.shippingAddress.countryCode.value.toUpperCase();
    
                this.primaryRecipient.phone = [];
                if (!empty(shipment.shippingAddress.phone)){
                    this.primaryRecipient.phone.push(new ForterPhone(shipment.shippingAddress.phone));
                }
                
            } else if (shipment.giftCertificateLineItems.size() > 0) {
                this.primaryRecipient = {};                                                // Optional
                this.primaryRecipient.personalDetails = {};
                
                this.primaryRecipient.personalDetails.fullName = shipment.giftCertificateLineItems[0].recipientName; //from the gift form
                this.primaryRecipient.personalDetails.email = shipment.giftCertificateLineItems[0].recipientEmail;   //from the gift form
            }
    
            if (shipment.gift == true) {
                this.primaryRecipient.comments = {};
                this.primaryRecipient.comments.messageToBeneficiary = shipment.giftMessage ? shipment.giftMessage : "";
            }
    }

    function ForterConnectionInformation(order) {

        this.customerIP = request.httpRemoteAddress;                    // Required
        this.userAgent  = request.httpUserAgent;
        for (var i = 0; i < request.httpCookies.cookieCount; i++) {
            if (request.httpCookies[i].name == "forterToken") {
                this.forterTokenCookie = request.httpCookies[i].value;   // Required
            }
        }

        this.userAgent = request.httpUserAgent;                          // Required
        this.forterTokenCookie = "";                                     // Conditional
        for (var i = 0; i < request.httpCookies.cookieCount; i++) {
            if (request.httpCookies[i].name == "forterToken") {
                this.forterTokenCookie = request.httpCookies[i].value;
            }
        }
    }
}

function ForterCustomer(order) {

    if (order.customer.profile != null) {
        this.firstName = order.customer.profile.firstName;
        this.lastName = order.customer.profile.lastName;
        this.email = order.customer.profile.email;
        this.accountId = order.customer.ID;
        this.created = new Number((order.customer.profile.getCreationDate().getTime()/1000).toFixed());

        var query = "customerNo = {0} AND paymentStatus = {1}";
        var allOrders : SeekableIterator = dw.order.OrderMgr.searchOrders(query, "creationDate desc", order.customer.profile.customerNo, 2);
        this.pastOrdersCount = new Number(allOrders.count);

    } else {
        this.firstName = order.billingAddress.firstName;
        this.lastName = order.billingAddress.lastName;
        this.email = order.customerEmail;
    }
}

function ForterApplePay(auth, ap) {
// where var ap is the raw applepay response data from your payment gateway 
    var processorResponseCode = "",
        processorResponseText = "";

    // format the expiration month. from 1 to 01, etc.
    if (ap.creditCardExpirationMonth.toString().length == 1) {
        var creditCardExpMonth = "0" + cc.creditCardExpirationMonth.toString();
    } else {
        var creditCardExpMonth = cc.creditCardExpirationMonth.toString();
    }

    this.nameOnCard = ap.creditCardHolder;
    this.cardBrand = ap.creditCardType;
    this.token = ap.token;
    this.lastFourDigits = ap.creditCardNumberLastDigits; //optional
    this.expirationMonth = creditCardExpMonth;
    this.expirationYear = cc.creditCardExpirationYear.toString();

    this.verificationResults = {};
    this.verificationResults.avsFullResult = auth.avs.toString(); // optional
    this.verificationResults.cvvResult = auth.cvd_code.toString(); // optional
    this.verificationResults.authorizationCode = auth.authorization_num.toString();
    
    processorResponseCode = auth.exact_resp_code.toString();
    processorResponseText = auth.exact_message.toString();

    this.verificationResults.processorResponseCode = processorResponseCode;
    this.verificationResults.processorResponseText = processorResponseText; 
}

function ForterCartItem(item) {
    
    this.basicItemData = {};
    
    if (item instanceof dw.order.ProductLineItem) {
        this.basicItemData.productId = item.productID;     //Optional
        this.basicItemData.name      = item.productName;   //Required
        this.basicItemData.quantity  = item.quantityValue; //Required
    
        var product = item.getProduct();
        if (product.getCategories().isEmpty() && !empty(product.getVariationModel())) {
            product = product.getVariationModel().getMaster();
        }
        this.basicItemData.category = empty(product) ? "" : product.getCategories()[0].getDisplayName();
        this.basicItemData.type     = "TANGIBLE";                                            // Add if type is available. Change according to the actual item type
    
        //if any adjustements
        this.basicItemData.price = {};
        this.basicItemData.price.amountLocalCurrency = item.adjustedPrice.value.toFixed(2);
        this.basicItemData.price.currency = item.adjustedPrice.currencyCode.toString();
    }
    
    if (item instanceof dw.order.GiftCertificateLineItem) {
        this.basicItemData.name     = item.lineItemText;                                   //Required
        this.basicItemData.quantity = 1;                                                   //Required (set 1 by default for a gift cert?)
    
        this.basicItemData.type = "NON_TANGIBLE";                                          // Add if type is available. Change according to the actual item type
        this.deliveryDetails = {};
        this.deliveryDetails.deliveryType = "DIGITAL";
        this.deliveryDetails.deliveryMethod = "email";
    
        this.basicItemData.price = {};
        this.basicItemData.price.amountLocalCurrency = item.price.value.toFixed(2);
        this.basicItemData.price.currency = item.price.currencyCode.toString();
        
        
        this.beneficiaries = [];  
        this.beneficiaries.push(new ForterBeneficiaryDetailsFromGiftCard(item));
    }
}

module.exports = ForterOrder;
```
:::

## ステップ 1: 電話注文の決定有効化を確認する

デフォルトでは、Forterのサンドボックス環境は電話注文に対して `未審査` の決定を返します。Forterに電話注文の決定を行わせたい場合は、サンドボックス環境で電話注文の決定が有効になっていることを確認してください。

## ステップ2：テスト

### 任意のメールアドレス

有効なテストメールアドレスを使用して、サンドボックス環境で電話注文を行います。取引は[ポータルトランザクションタブ](https://portal.forter.com/transactions)に表示され、注文番号の横に電話アイコンが含まれます。

![](https://api.archbee.com/api/optimize/dYhsqkppjaUNAqFmds_Ny-JcB-jap-wGgnM6ZcolnEY-20250724-184338.png)

### Forterによって拒否されました

メールアドレス`decline@forter.com`を使用して、有効なテストカードまたは支払い方法で購入を行います。このメールアドレスは、Forterのサンドボックス環境で常に「拒否」決定を生成し、拒否されたモバイル取引のSFCCカートリッジフローをテストすることができます。この拒否された注文を行ったら、カートリッジビジネスマネージャーを確認し、`processorResponse.json`ファイルをレビューし（必要に応じて更新し）、拒否されたモバイルアプリの注文を無効にしてキャンセルします。

### Forterによって承認されました

メールアドレス`approve@forter.com`を使用して、取引のための有効なテストカードで注文を作成します。これにより「承認」決定が生成され、取引は[ポータルトランザクションタブ](https://portal.forter.com/transactions)に表示され、注文番号の横に電話アイコンが含まれます。資金を捕捉し、この注文をOMSで進めるために、`processorResponse.json`ファイルをレビューして更新することを確認してください。