---
title: Available Evidence Types
slug: available-evidence-types
docTags: 
createdAt: 2026-06-01T13:20:13.522Z
---

# Overview

During onboarding, Forter needs to understand which types of **post-purchase evidence** your business can provide in response to chargebacks. This enables Forter to:

- Tailor our recommendation engine to your data availability
- Streamline integration with your OMS, CRM, and returns platform
- Avoid delays when evidence is required for representment

***

# Evidence Availability Checklist

Forter supports a range of post-purchase evidence types, such as:

- Proof of delivery or tracking information
- Refund history
- Order confirmation details
- Customer service interactions
- Usage logs or fulfillment records

Some of these may reside in your:

- **Order Management System (OMS)**
- **Customer Relationship Manager (CRM)**
- **Returns Platform**
- Or other business systems

Let us know which evidence types are available so we can configure your integration accordingly.

***

# What You Need to Do

1. [Download the Evidence Checklist Worksheet](https://drive.google.com/file/d/13obHaVtXUZ7zqaRf6STnVS8JZrxfmtoL/view?usp=sharing)
2. Review each evidence type and mark whether it is available to Forter
3. Share the completed worksheet with your Forter onboarding contact via email or during a working session

:::hint{type="info"}
**📝 This is a one-time setup**. You can update your available evidence list later if systems or data sources change.
:::

***

# What Happens Next

After we receive your checklist, Forter will:

- Update your integration to expect only the evidence types you support
- Configure our internal recommendation engine to delay or suppress disputes if critical evidence is missing
- Guide you through any API, S3, or portal-based workflows to submit evidence when requested