Abuse Prevention Integration - Post-Purchase
Merchants can use Forter to enforce refund policies at the point of a refund request, including receiving recommendations and decisions to issue faster refunds to trustworthy customers.
The post-purchase integration helps to prevent bad actors from exploiting customer-friendly returns and refund policies by providing a decision or a recommendation at the time the consumer initiates a request, post-purchase. This integration also enables merchants to issue faster refunds to trustworthy customers with a high degree of confidence by weeding out the bad actors.
Integration Steps (Post-Purchase)
Step 1: Complete all the steps outlined in the Checkout Integration
Abuse Prevention Checkout Integration
Step 2: Send Compensation Request API
The Unified Compensation Request (UCR) API is used to provide Forter with all information regarding customers’ requests for compensation (e.g. reship or refund) due to various service issues (e.g. item not received, items are missing or damaged, etc), including returns. The API supports 2 modes based on the merchant operational flows and ease of integration:
- Item Level - compensation requests can be made on an item by item basis, and an order may receive multiple compensation requests each with different items. Granularity of relevant information such as the type of compensation requested is detailed at the item level and may vary between items.
- Order Level - compensation request is aggregated at the order level. A simpler approach where no item level data is shared with Forter
The UCR API response will contain Forter's decision (approve or decline) regarding the compensation request and, if applicable, a recommendation based on the customer's evaluation and merchant's policies. Please see the Unified Compensation Request API Reference section for full API details.
Updated 19 days ago