--- title: Evidence Glossary slug: evidence-glossary docTags: createdAt: 2026-06-01T13:20:12.809Z --- :::ExpandableHeading ### Contract Page **Description:** Upload a file uploaded to s3 representing a page of the merchant's contract with the customer **Format:** ```json { "evidenceType": "CONTRACT_PAGE", "filePath": "s3://dispute-evidence/contractPage.pdf" } ``` ::: :::ExpandableHeading ### Proofs Of Refund **Description:** Upload a file uploaded to s3 containing refund documents and related evidence **Format:** ```json { "evidenceType": "PROOF_OF_REFUND", "filePath": "s3://dispute-evidence/proofOfRefund.pdf" } ``` ::: :::ExpandableHeading ### Proofs Of Refund (Data Points) **Key: ** `proofsOfRefund` **Description:** Array of objects describing refunds issued to the customer. **Format:** ```json [ { refundTransactionId: String, refundAmount?: Number, refundCurrency?: String, refundDate?: String (YYYY-MM-DD), refundAuthorizationCode?: String, refundChargeId?: String, replacementItems?: Array } ] ``` **Example:** ```json [ { refundTransactionId: "ABC123", refundAmount: 105.55, refundCurrency: "USD", refundDate: "2015-06-12", refundAuthorizationCode: "B44233", refundChargeId: "111111111", replacementItems: ["Item XYZ", "Item ABC"] }, { refundTransactionId: "ABC124", refundAmount: 25.50, refundCurrency: "USD", refundDate: "2024-01-18" } ] ``` ::: :::ExpandableHeading ### Proofs Of Delivery **Description:** Upload a file uploaded to s3 containing delivery documents and related evidence **Format:** ```json { "evidenceType": "PROOF_OF_DELIVERY", "filePath": "s3://dispute-evidence/proofOfDelivery.pdf" } ``` ::: :::ExpandableHeading ### Proofs Of Delivery (Data Points) **Key: ** `proofsOfDelivery` **Description:** Array of objects with delivery details and tracking information. **Format:** ```json [ { trackingNumber: String, carrier?: String, date?: String (YYYY-MM-DD), deliveryStatus?: String, didCustomerSignForDelivery?: Boolean, location?: String } ] ``` **Example:** ```json [ { trackingNumber: "123456", carrier: "UPS", date: "2022-11-15", deliveryStatus: "Delivered", didCustomerSignForDelivery: false, location: "123 Main St, City, State 12345" }, { trackingNumber: "1Z987654321", carrier: "FedEx", date: "2024-01-22" } ] ``` ::: :::ExpandableHeading ### Customer Correspondences **Description:** Upload a file uploaded to s3 containing communication with the buyer showing they were aware of the purchase or that any service issue was addressed. **Format:** ```json { "evidenceType": "CUSTOMER_CORRESPONDENCE", "filePath": "s3://dispute-evidence/customerEmail.pdf" } ``` ::: :::ExpandableHeading ### Customer Correspondences (Data Points) **Key: ** `customerCorrespondences` **Description:** Array of objects describing merchant-customer communication, demonstrating customer awareness of the purchase or resolution of service issues. **Format:** ```json [ { contactId: String, contactReason?: String, contactDescription?: String, contactDateTime?: String (YYYY-MM-DD) } ] ``` **Example:** ```json [ { contactId: "contact-123", contactReason: "CANCELING", contactDescription: "Customer called to cancel the order", contactDateTime: "2022-11-15" }, { contactId: "contact-124", contactReason: "OTHER", contactDescription: "Customer asked about delivery status, confirmed address and provided tracking information.", contactDateTime: "2024-01-12" } ] ``` ::: :::ExpandableHeading ### Proof of Order Replacement **Description:** Upload a file uploaded to s3 containing proof the order was repaired or replaced. **Format:** ```json { "evidenceType": "PROOF_OF_ORDER_REPLACEMENT", "filePath": "s3://dispute-evidence/replacementOrder.pdf" } ``` ::: :::ExpandableHeading ### Proofs of Replacement (Data Points) **Key: ** `proofsOfReplacement` **Description:** Array of objects describing order replacements issued to the customer. **Format:** ```json [ { replacementId: String, replacementCurrency?: String, replacementAmount?: Number, replacementDate?: String (YYYY-MM-DD), replacementItems?: Array, shippingCarrier?: String, replacementTrackingNumber?: String } ] ``` **Example:** ```json [ { replacementId: "REP-123456", replacementCurrency: "USD", replacementAmount: 105.55, replacementDate: "2022-11-15", replacementItems: ["Item XYZ", "Item ABC"], shippingCarrier: "UPS", replacementTrackingNumber: "123456" }, { replacementId: "REP-123457", replacementDate: "2024-01-28", replacementItems: ["Product A - Size L"] } ] ``` ::: :::ExpandableHeading ### Proofs of Credit Balance (Data Points) **Key: ** `proofsOfCreditBalance` **Description:** Array of objects describing credit balance applications to customer accounts. **Format:** ```json [ { appliedDate: String (YYYY-MM-DD), currency?: String, amount?: Number } ] ``` **Example:** ```json [ { appliedDate: "2022-11-15", currency: "USD", amount: 105.55 }, { appliedDate: "2024-02-01", currency: "USD", amount: 25.99 } ] ``` ::: :::ExpandableHeading ### Proof of Recurring Agreement Notice **Description:** Upload a file uploaded to s3 containing documentation showing that the buyer was properly notified about recurring billing terms and conditions before the initial transaction. **Format:** ```json { "evidenceType": "PROOF_OF_RECURRING_AGREEMENT_NOTICE", "filePath": "s3://dispute-evidence/recurringNotice.pdf" } ``` ::: :::ExpandableHeading ### Acceptance of Recurring Billing Agreement **Description:** Upload a file uploaded to s3 containing evidence that the buyer explicitly accepted and agreed to recurring billing charges, including screenshots or confirmations of their consent. **Format:** ```json { "evidenceType": "ACCEPTANCE_OF_RECURRING_BILLING_AGREEMENT", "filePath": "s3://dispute-evidence/billingAcceptance.pdf" } ``` ::: :::ExpandableHeading ### Proof of Requested Cancellation **Description:** Upload a file uploaded to s3 containing documentation showing that the buyer requested cancellation of their subscription or recurring service, including cancellation requests and confirmations. **Format:** ```json { "evidenceType": "PROOF_OF_REQUESTED_CANCELLATION", "filePath": "s3://dispute-evidence/cancellationRequest.pdf" } ``` ::: :::ExpandableHeading ### Proof of Possession or Usage **Description:** Upload a file uploaded to s3 containing documentation showing the buyer has received their purchase (e.g email with the purchased service/items/tickets, proof email was opened, proof the goods were downloaded, at what IP). **Format:** ```json { "evidenceType": "PROOF_OF_POSSESSION_OR_USAGE", "filePath": "s3://dispute-evidence/downloadLog.pdf" } ``` ::: :::ExpandableHeading ### Social Network Reputation **Description:** Upload a file uploaded to s3 containing confirmation of the buyer's contact information (e.g. email or phone number) on social media platforms. Forter pulls such data from LinkedIn, GooglePlus, Twitter, and Facebook, but doesn't cover all sources (such as Skype, Truecaller, Instagram, etc). **Format:** ```json { "evidenceType": "SOCIAL_NETWORK_REPUTATION", "filePath": "s3://dispute-evidence/socialMediaVerification.pdf" } ``` ::: :::ExpandableHeading ### Proof of Residence **Description:** Upload a file uploaded to s3 containing confirmation of the buyer's (shipping) address on reverse address search engines. **Format:** ```json { "evidenceType": "PROOF_OF_RESIDENCE", "filePath": "s3://dispute-evidence/addressVerification.pdf" } ``` ::: :::ExpandableHeading ### Invoice **Description:** Upload a file uploaded to s3 containing the invoice of the current purchase. **Format:** ```json { "evidenceType": "INVOICE", "filePath": "s3://dispute-evidence/invoice.pdf" } ``` ::: :::ExpandableHeading ### Item Description **Description:** Upload a file uploaded to s3 containing the description of the item as it was advertised to the buyer, such as the product page or listing. Used to show the item delivered matched what was described at the time of purchase. **Format:** ```json { "evidenceType": "ITEM_DESCRIPTION", "filePath": "s3://dispute-evidence/itemDescription.pdf" } ``` ::: :::ExpandableHeading ### Email Confirmation **Description:** Upload a file uploaded to s3 containing the email confirming the details of the purchase. **Format:** ```json { "evidenceType": "EMAIL_CONFIRMATION", "filePath": "s3://dispute-evidence/emailConfirmation.pdf" } ``` ::: :::ExpandableHeading ### Passenger/Customer Details **Description:** Upload a file uploaded to s3 containing details of the passengers in the purchased flight. **Format:** ```json { "evidenceType": "PASSENGER_OR_CUSTOMER_DETAILS", "filePath": "s3://dispute-evidence/passengerDetails.pdf" } ``` ::: :::ExpandableHeading ### Flight Manifest **Description:** Upload a file uploaded to s3 containing a list of the passengers in the flight. **Format:** ```json { "evidenceType": "FLIGHT_MANIFEST", "filePath": "s3://dispute-evidence/flightManifest.pdf" } ``` ::: :::ExpandableHeading ### Hotel No Show Policy **Description:** Upload a file uploaded to s3 containing documentation of "no-show" or cancellation fee policy. **Format:** ```json { "evidenceType": "HOTEL_NO_SHOW", "filePath": "s3://dispute-evidence/noShowPolicy.pdf" } ``` ::: :::ExpandableHeading ### Authentication Certificate **Description:** Upload a file uploaded to s3 containing the authentication certificate associated with the purchased item. **Format:** ```json { "evidenceType": "AUTHENTICATION_CERTIFICATE", "filePath": "s3://dispute-evidence/authCertificate.pdf" } ``` ::: :::ExpandableHeading ### Terms and Conditions **Description:** Upload a file uploaded to s3 containing Terms & Conditions highlights focusing on refunds, cancellations, replacements and returns. **Format:** ```json { "evidenceType": "TERMS_AND_CONDITIONS", "filePath": "s3://dispute-evidence/termsAndConditions.pdf" } ``` ::: :::ExpandableHeading ### User Terms and Condition Acceptance **Description:** Upload a file uploaded to s3 containing a screenshot of the stage in the purchase or signup flow, where the buyer agrees to the T\&Cs. **Format:** ```json { "evidenceType": "USER_TERMS_AND_CONDITION_ACCEPTANCE", "filePath": "s3://dispute-evidence/termsAcceptance.pdf" } ``` ::: :::ExpandableHeading ### Customer Identification Verification (KYC) **Description:** Upload a file uploaded to s3 containing proof the buyer completed a verification process (by sending their ID, driver's license, passport and/or payment method, etc). **Format:** ```json { "evidenceType": "CARDHOLDER_VERIFICATION_DOCUMENT", "filePath": "s3://dispute-evidence/kycVerification.pdf" } ``` ::: :::ExpandableHeading ### Related Invoice History **Description:** Upload a file uploaded to s3 containing invoices of past transactions made by the same buyer (specifically relevant for recurring transaction chargeback reason). **Format:** ```json { "evidenceType": "RELATED_INVOICE_HISTORY", "filePath": "s3://dispute-evidence/invoiceHistory.pdf" } ``` ::: :::ExpandableHeading ### Purchase Held In Customs **Description:** Upload a file uploaded to s3 containing documentation showing the purchase is in customs, awaiting further action by the buyer. **Format:** ```json { "evidenceType": "PURCHASE_HELD_IN_CUSTOMS", "filePath": "s3://dispute-evidence/customsNotice.pdf" } ``` ::: :::ExpandableHeading ### Delay Disclosure **Description:** Upload a file uploaded to s3 containing documentation you notified the buyer of possible delays or itinerary changes (due to extreme weather or special circumstances). **Format:** ```json { "evidenceType": "DELAY_DISCLOSURE", "filePath": "s3://dispute-evidence/delayNotification.pdf" } ``` ::: :::ExpandableHeading ### Recurring Billing Agreement **Description:** Upload a file uploaded to s3 containing documentation showing the buyer agreed to a subscription-based charge (specifically relevant for recurring transaction or duplicate charge chargeback reasons). **Format:** ```json { "evidenceType": "RECURRING_BILLING_AGREEMENT", "filePath": "s3://dispute-evidence/subscriptionAgreement.pdf" } ``` ::: :::ExpandableHeading ### Buyer Review Survey **Description:** Upload a file uploaded to s3 containing an online review/survey regarding the purchase with no mention of a service issue. **Format:** ```json { "evidenceType": "BUYER_REVIEW_SURVEY", "filePath": "s3://dispute-evidence/buyerReview.pdf" } ``` ::: :::ExpandableHeading ### Subscription Details (Data Points) **Key: ** `subscriptionDetails` **Description:** Array of objects describing subscription details and billing information. **Format:** ```json [ { isRecurringCharge: Boolean, billingAgreementPolicy?: String } ] ``` **Example:** ```json [ { isRecurringCharge: false, billingAgreementPolicy: "Customer can cancel anytime before the next billing cycle" }, { isRecurringCharge: true, billingAgreementPolicy: "Annual subscription with 30-day notice for cancellation" } ] ``` ::: :::ExpandableHeading ### Proofs of Pickup (Data Points) **Key: ** `proofsOfPickup` **Description:** Array of objects describing pickup details and confirmation information. **Format:** ```json [ { status: String, pickupDate?: String (YYYY-MM-DD), providedIdentityVerificationMethods?: Array } ] ``` **Example:** ```json [ { status: "NOT_PICKED_UP", pickupDate: "2022-11-15", providedIdentityVerificationMethods: ["ORDER_NUMBER"] }, { status: "PICKED_UP", pickupDate: "2024-01-20", providedIdentityVerificationMethods: ["PERSONAL_ID", "ORDER_NUMBER"] } ] ``` ::: :::ExpandableHeading ### Proofs of Usage (Data Points) **Key: ** `proofsOfUsage` **Description:** Array of objects describing when the buyer accessed or used the purchased order (e.g. clicked the order attachment). **Format:** ```json [ { usageTimestamp: String (ISO 8601 date-time) } ] ``` **Example:** ```json [ { usageTimestamp: "2026-06-22T06:22:11Z" } ] ``` ::: ::::ExpandableHeading ### Buyer Review Surveys (Data Points) :::BlockQuote Note: distinct from the file-based **Buyer Review Survey** entry above. This is structured survey data posted to `/v3/disputes/evidence/datapoints`; the file-based **Buyer Review Survey** is uploaded to S3 and referenced via `/v3/disputes/evidence/file`. Independent namespaces. ::: **Key: ** `buyerReviewSurveys` **Description:** Array of objects describing a structured buyer review/survey regarding the purchase, with no mention of a service issue. **Format:** ```json [ { overallRating: Number (1-5), reviewItems?: [ { question: String, rating: Number (1-5) } ], reviewText?: String } ] ``` **Example:** ```json [ { overallRating: 5, reviewItems: [ { question: "communication with seller", rating: 5 }, { question: "quality of delivery", rating: 5 }, { question: "value for money", rating: 5 } ], reviewText: "The pfp looked great! It was basically exactly what I wanted and he was very professional and fast." } ] ``` :::: :::ExpandableHeading ### Airline Ticket Numbers (Data Points) **Key: ** `airlineTicketNumbers` **Description:** Array of airline ticket numbers for the order. **Format:** ```json [String, String, ...] ``` **Example:** ```json ["1234567890123", "1234567890124", "1234567890125"] ``` ::: :::ExpandableHeading ### Reservation IDs (Data Points) **Key: ** `reservationIds` **Description:** Array of reservation IDs for the order. **Format:** ```json [String, String, ...] ``` **Example:** ```json ["RES-ABC123", "RES-DEF456", "RES-GHI789"] ``` ::: :::ExpandableHeading ### Items Held in Customs (Data Points) **Key: ** `itemsHeldInCustoms` **Description:** Array of item names being held in customs. **Format:** ```json [String, String, ...] ``` **Example:** ```json ["Electronics - Smartphone", "Clothing - Winter Jacket", "Books - Programming Manual"] ``` ::: :::ExpandableHeading ### Item Descriptions (Data Points) **Key: ** `itemDescriptions` **Description:** Array of descriptions of the purchased items as they were advertised to the buyer. Use this instead of uploading an `ITEM_DESCRIPTION` file when the description is available as text. **Format:** ```json [String, String, ...] ``` **Example:** ```json ["Nintendo Switch OLED, 64GB, white", "PlayStation 5 DualSense controller, midnight black"] ``` ::: :::ExpandableHeading ### Fedex Account Number (Data Points) **Key: ** `fedexAccountNumber` **Description:** FedEx account number associated with the order's shipments. When provided, Forter uses an account number together with the FedEx tracking number to retrieve a richer Proof-of-Delivery PDF (with recipient address). FedEx-only. **Format:** ```json [String] ``` **Example:** ```json ["123456798"] ``` ::: ::::ExpandableHeading ### Other :::BlockQuote Note: distinct from the **Other (Data Points)** entry below. This is the file-based `OTHER` evidence type uploaded to S3 and referenced via `/v3/disputes/evidence/file`. Independent namespaces. ::: **Description:** Upload a file uploaded to s3 containing any additional documentation or notes related to the purchase. **Format:** ```json { "evidenceType": "OTHER", "filePath": "s3://dispute-evidence/additionalEvidence.pdf" } ``` :::: ::::ExpandableHeading ### Other (Data Points) **Key: ** `Other` :::BlockQuote Note: distinct from the file-based **Other** evidence type above. This is a free-form textual data point posted to `/v3/disputes/evidence/datapoints`; the file-based **Other** is uploaded to S3 and referenced via `/v3/disputes/evidence/file`. Independent namespaces. ::: **Description:** Free-form text entries for any additional documentation or notes related to the disputed purchase. Each entry is rendered in the Main Arguments section of the dispute letter. Up to 1000 characters per entry. **Format:** ```json [String, String, ...] ``` **Example:** ```json ["The order was placed by a returning customer with a verified delivery address."] ``` :::: :::ExpandableHeading ### Proof Of Pick Up **Description:** Upload a file uploaded to s3 containing documentation that the buyer collected the order in person at a pickup location, such as a signed collection slip or counter receipt. **Format:** ```json { "evidenceType": "PROOF_OF_PICK_UP", "filePath": "s3://dispute-evidence/proofOfPickUp.pdf" } ``` ::: :::ExpandableHeading ### Receipt **Description:** Upload a file uploaded to s3 containing the receipt issued to the buyer for the disputed purchase. **Format:** ```json { "evidenceType": "RECEIPT", "filePath": "s3://dispute-evidence/receipt.pdf" } ``` ::: :::ExpandableHeading ### Signed Delivery Form **Description:** Upload a file uploaded to s3 containing a delivery form signed by the recipient on receipt of the order. **Format:** ```json { "evidenceType": "SIGNED_DELIVERY_FORM", "filePath": "s3://dispute-evidence/signedDeliveryForm.pdf" } ``` ::: :::ExpandableHeading ### Signed Order Form **Description:** Upload a file uploaded to s3 containing an order form signed by the buyer when the purchase was placed. **Format:** ```json { "evidenceType": "SIGNED_ORDER_FORM", "filePath": "s3://dispute-evidence/signedOrderForm.pdf" } ``` ::: :::ExpandableHeading ### Chargeback Notification **Description:** Upload a file uploaded to s3 containing the chargeback notification received for the disputed purchase. **Format:** ```json { "evidenceType": "CHARGEBACK_NOTIFICATION", "filePath": "s3://dispute-evidence/chargebackNotification.pdf" } ``` ::: :::ExpandableHeading ### Credit Balance **Description:** Upload a file uploaded to s3 containing documentation of a credit or voucher issued to the buyer for the disputed purchase. For the structured equivalent, see **Proofs of Credit Balance (Data Points)**. **Format:** ```json { "evidenceType": "CREDIT_BALANCE", "filePath": "s3://dispute-evidence/creditBalance.pdf" } ``` ::: :::ExpandableHeading ### Written Statement of Unauthorized Debit **Description:** Upload a file uploaded to s3 containing the cardholder's written statement that the debit was unauthorized. **Format:** ```json { "evidenceType": "STATEMENT_OF_UNAUTHORIZED_DEBIT", "filePath": "s3://dispute-evidence/unauthorizedDebitStatement.pdf" } ``` :::