---
title: Phone and Offline Order Tests
slug: extensions/s6TDXavhKpxR4H2Um4AD6
docTags: 
createdAt: 2025-12-14T14:23:42.414Z
---

If you currently accept orders placed by customers over the phone or have employees who will place retail customer orders through your SFCC OMS and **want decisions for these order types**, please review the \[Forter Phone Solution]\(./../Fraud Management/Checkout/Phone Orders.md) integration options.

Your onboarding team should also be made aware of any designated customer support center IP addresses, email addresses, or wholesale customers so additional analytical adjustments can be made on Forter's side.

## Review the mapping for Offline Orders

All offline orders or orders placed by employees directly through your OMS, should be tagged as `orderType` `"PHONE"`. Make sure to update the code in your **ForterOrder.ds** file () to include logic that will update the `OrderType` to `"PHONE"` in the request object.

Below is an example of how the orderType key and connection object should appear for a **PHONE** order:

```java
{
  "orderId": "test_order_6469",
  "orderType": "PHONE",
  "timeSentToForter": 1568128922841,
  "checkoutTime": 1568128908000,
  "connectionInformation": {
    "customerIP": "127.0.0.1",
    "userAgent": "PCA"
  }
}
```

:::ExpandableHeading
### Sample forterOrder.ds file with Phone Order

```javascript
var ForterLogger = require("int_forter/cartridge/scripts/lib/forter/ForterLogger.ds");
/**
 * ForterOrder class is the DTO object for request.
 *
 * To include this script use:
 * var ForterOrder = require("int_forter/cartridge/scripts/lib/forter/dto/ForterOrder.ds");
 */
function ForterOrder(args) {

    var log          = new ForterLogger("ForterOrder.ds"),
        order        = args.Order,
        site         = dw.system.Site.getCurrent(),
        paymentInstruments = order.getPaymentInstruments(),
        a       = null,
        authResponse = null,
        shipment     = null;
    
    for each (var paymentInstrument in paymentInstruments) {
        if (paymentInstrument.paymentMethod == 'CREDIT_CARD') {
            a = paymentInstrument;
            authResponse = args.CreditCardAuthResponse;
        } else {
            a = paymentInstrument;
            authResponse = {};  
    }

    forterOrderType = function {
      for each (var type in OrderType) {
        if (orderType.type == 'SFCC storeFront web') {
            return "WEB";
        } else if (orderType.type == 'PS g direct OMS' || orderType.type == 'customer/ phone order') {
            return "PHONE"
       }
    }

    // General parameters
    this.orderId               = order.originalOrderNo;   // Required
    this.orderType             = order.forterOrderType;   // "WEB" for web orders, "MOBILE" for app orders
    this.timeSentToForter      = (new Date()).getTime();          // Required
    this.checkoutTime          = new Number((order.creationDate.getTime()/1000).toFixed());    // Required //must be seconds, not milliseconds
    this.connectionInformation = new ForterConnectionInformation(order);    // Required

    // Calculate totals
    this.totalAmount                     = {};                                // Required
    this.totalAmount.amountLocalCurrency = order.totalGrossPrice.value.toFixed(2);
    this.totalAmount.currency            = order.totalGrossPrice.currencyCode;
    this.amountUSD                       = order.totalGrossPrice.value
    
    this.additionalIdentifiers = {
    	'merchant': {
    		'merchantName': site.ID,
    		'merchantDomain': site.ID + '.com'
    	}
    }

    //Calculate totals for discounts
    var orderTotal    = order.getMerchandizeTotalPrice(),
        adjOrderTotal = order.getAdjustedMerchandizeTotalPrice(),
        shipTotal     = order.getShippingTotalPrice(),
        adjShipTotal  = order.getAdjustedShippingTotalPrice(),
        total         = orderTotal.add(shipTotal),
        adjTotal      = adjOrderTotal.add(adjShipTotal);

    // Discounts
    var discountPrice = 0;
    var couponName = '';
    var couponType = '';
    if (!order.getCouponLineItems().isEmpty()) {
        var coupons     = order.getCouponLineItems();
        var couponNames = [];

        for each (let coup in coupons) {
            couponNames.push(coup.getCouponCode());
            if (!coup.getPriceAdjustments().isEmpty()) {
                var coupAdjustments = coup.getPriceAdjustments();
                for each (let coupAdj in coupAdjustments) {
                    discountPrice += coupAdj.priceValue;
                }
            }
        }

        couponName = couponNames.join(",");
        discountPrice = discountPrice*(-1);

        if (discountPrice > 0) {
            this.totalDiscount = {};                                                // Optional
            this.totalDiscount.couponCodeUsed = couponName.substring(0,20);         // Required
            this.totalDiscount.couponDiscountAmount = {};                            // Required
            this.totalDiscount.couponDiscountAmount.amountLocalCurrency = discountPrice.toFixed(2);
            this.totalDiscount.couponDiscountAmount.currency = order.currencyCode;
            this.totalDiscount.discountType = "COUPON";                                // Required
        }
    }

    // Customer's details
    this.accountOwner = new ForterCustomer(order);

    // Cart items (regular product)
    this.cartItems = [];                                                    // Required
    for each (var pli in order.productLineItems) {
        this.cartItems.push(new ForterCartItem(pli));
    }
    
    // Cart items (gift certificate)
    for each (var gcli in order.giftCertificateLineItems) {
        this.cartItems.push(new ForterCartItem(gcli));
    }

    // Payments
    this.a  = [];                                                        // Required
    this.a .push(new ForterPayment(order, authResponse, a , log));

    // Delivery and Recipient (shipping information)
    if (order.shipments.length > 0) {
        shipment = order.shipments[0];
        
        this.primaryDeliveryDetails = {};
        this.primaryDeliveryDetails.deliveryPrice = {};
        this.primaryDeliveryDetails.deliveryMethod = (!empty(shipment.getShippingMethod()) && !empty(shipment.getShippingMethod().getDisplayName())) ? shipment.getShippingMethod().getDisplayName() : ""; //"BY AIR";
        
        var deliveryType = "PHYSICAL"; //default value
        if (order.productLineItems.size() > 0 && order.giftCertificateLineItems.size() == 0) {
            deliveryType = "PHYSICAL"; //if real products only
        } else if (order.productLineItems.size() == 0 && order.giftCertificateLineItems.size() > 0) {
            deliveryType = "DIGITAL";  //if gift certificates only
            this.primaryDeliveryDetails.deliveryMethod = "email";
        } else if (order.productLineItems.size() > 0 && order.giftCertificateLineItems.size() > 0) {
            deliveryType = "HYBRID";  //if gift certificates and real products
        }
        this.primaryDeliveryDetails.deliveryType                      = deliveryType;
        
        this.primaryDeliveryDetails.deliveryPrice.amountLocalCurrency = shipment.adjustedShippingTotalPrice.value.toFixed(2);
        this.primaryDeliveryDetails.deliveryPrice.currency            = shipment.adjustedShippingTotalPrice.currencyCode.toString();
  
            if (shipment.productLineItems.size() > 0) {
                
                this.primaryRecipient = {};                                                // Optional
                this.primaryRecipient.personalDetails = {};

                this.primaryRecipient.personalDetails.firstName = shipment.shippingAddress.firstName; //from the shipping address
                this.primaryRecipient.personalDetails.lastName = shipment.shippingAddress.lastName;  //from the shipping address
    
                this.primaryRecipient.address = {};
                this.primaryRecipient.address.address1 = shipment.shippingAddress.address1;
                this.primaryRecipient.address.address2 = !empty(shipment.shippingAddress.address2) ? shipment.shippingAddress.address2 : "";
                this.primaryRecipient.address.zip = shipment.shippingAddress.postalCode;
                this.primaryRecipient.address.city = shipment.shippingAddress.city;
                this.primaryRecipient.address.region = shipment.shippingAddress.stateCode;
                this.primaryRecipient.address.country = shipment.shippingAddress.countryCode.value.toUpperCase();
    
                this.primaryRecipient.phone = [];
                if (!empty(shipment.shippingAddress.phone)){
                    this.primaryRecipient.phone.push(new ForterPhone(shipment.shippingAddress.phone));
                }
                
            } else if (shipment.giftCertificateLineItems.size() > 0) {
                this.primaryRecipient = {};                                                // Optional
                this.primaryRecipient.personalDetails = {};
                
                this.primaryRecipient.personalDetails.fullName = shipment.giftCertificateLineItems[0].recipientName; //from the gift form
                this.primaryRecipient.personalDetails.email = shipment.giftCertificateLineItems[0].recipientEmail;   //from the gift form
            }
    
            if (shipment.gift == true) {
                this.primaryRecipient.comments = {};
                this.primaryRecipient.comments.messageToBeneficiary = shipment.giftMessage ? shipment.giftMessage : "";
            }
    }

    function ForterConnectionInformation(order) {

        this.customerIP = request.httpRemoteAddress;                    // Required
        this.userAgent  = request.httpUserAgent;
        for (var i = 0; i < request.httpCookies.cookieCount; i++) {
            if (request.httpCookies[i].name == "forterToken") {
                this.forterTokenCookie = request.httpCookies[i].value;   // Required
            }
        }

        this.userAgent = request.httpUserAgent;                          // Required
        this.forterTokenCookie = "";                                     // Conditional
        for (var i = 0; i < request.httpCookies.cookieCount; i++) {
            if (request.httpCookies[i].name == "forterToken") {
                this.forterTokenCookie = request.httpCookies[i].value;
            }
        }
    }
}

function ForterCustomer(order) {

    if (order.customer.profile != null) {
        this.firstName = order.customer.profile.firstName;
        this.lastName = order.customer.profile.lastName;
        this.email = order.customer.profile.email;
        this.accountId = order.customer.ID;
        this.created = new Number((order.customer.profile.getCreationDate().getTime()/1000).toFixed());

        var query = "customerNo = {0} AND paymentStatus = {1}";
        var allOrders : SeekableIterator = dw.order.OrderMgr.searchOrders(query, "creationDate desc", order.customer.profile.customerNo, 2);
        this.pastOrdersCount = new Number(allOrders.count);

    } else {
        this.firstName = order.billingAddress.firstName;
        this.lastName = order.billingAddress.lastName;
        this.email = order.customerEmail;
    }
}

function ForterApplePay(auth, ap) {
// where var ap is the raw applepay response data from your payment gateway 
    var processorResponseCode = "",
        processorResponseText = "";

    // format the expiration month. from 1 to 01, etc.
    if (ap.creditCardExpirationMonth.toString().length == 1) {
        var creditCardExpMonth = "0" + cc.creditCardExpirationMonth.toString();
    } else {
        var creditCardExpMonth = cc.creditCardExpirationMonth.toString();
    }

    this.nameOnCard = ap.creditCardHolder;
    this.cardBrand = ap.creditCardType;
    this.token = ap.token;
    this.lastFourDigits = ap.creditCardNumberLastDigits; //optional
    this.expirationMonth = creditCardExpMonth;
    this.expirationYear = cc.creditCardExpirationYear.toString();

    this.verificationResults = {};
    this.verificationResults.avsFullResult = auth.avs.toString(); // optional
    this.verificationResults.cvvResult = auth.cvd_code.toString(); // optional
    this.verificationResults.authorizationCode = auth.authorization_num.toString();
    
    processorResponseCode = auth.exact_resp_code.toString();
    processorResponseText = auth.exact_message.toString();

    this.verificationResults.processorResponseCode = processorResponseCode;
    this.verificationResults.processorResponseText = processorResponseText; 
}

function ForterCartItem(item) {
    
    this.basicItemData = {};
    
    if (item instanceof dw.order.ProductLineItem) {
        this.basicItemData.productId = item.productID;     //Optional
        this.basicItemData.name      = item.productName;   //Required
        this.basicItemData.quantity  = item.quantityValue; //Required
    
        var product = item.getProduct();
        if (product.getCategories().isEmpty() && !empty(product.getVariationModel())) {
            product = product.getVariationModel().getMaster();
        }
        this.basicItemData.category = empty(product) ? "" : product.getCategories()[0].getDisplayName();
        this.basicItemData.type     = "TANGIBLE";                                            // Add if type is available. Change according to the actual item type
    
        //if any adjustements
        this.basicItemData.price = {};
        this.basicItemData.price.amountLocalCurrency = item.adjustedPrice.value.toFixed(2);
        this.basicItemData.price.currency = item.adjustedPrice.currencyCode.toString();
    }
    
    if (item instanceof dw.order.GiftCertificateLineItem) {
        this.basicItemData.name     = item.lineItemText;                                   //Required
        this.basicItemData.quantity = 1;                                                   //Required (set 1 by default for a gift cert?)
    
        this.basicItemData.type = "NON_TANGIBLE";                                          // Add if type is available. Change according to the actual item type
        this.deliveryDetails = {};
        this.deliveryDetails.deliveryType = "DIGITAL";
        this.deliveryDetails.deliveryMethod = "email";
    
        this.basicItemData.price = {};
        this.basicItemData.price.amountLocalCurrency = item.price.value.toFixed(2);
        this.basicItemData.price.currency = item.price.currencyCode.toString();
        
        
        this.beneficiaries = [];  
        this.beneficiaries.push(new ForterBeneficiaryDetailsFromGiftCard(item));
    }
}

module.exports = ForterOrder;
```
:::

## Step 1: Confirm decision enablement for Phone orders

By default, Forter's sandbox environment will return a `not reviewed` decision for phone orders. If you would like Forter to decision Phone orders, make sure that phone order decisions have been enabled for your sandbox environment.

## Step 2: Testing

### Any email address

Place a phone order in your sandbox environment using any valid test email address. The transaction should show in the [portal transactions tab](https://portal.forter.com/transactions) and include a phone icon next to the order number.

![](https://api.archbee.com/api/optimize/dYhsqkppjaUNAqFmds_Ny-JcB-jap-wGgnM6ZcolnEY-20250724-184338.png)

### Declined by Forter

Place a purchase with email address `decline@forter.com` using a valid test card credit card or payment method. This email address will always generate a "decline" decision in Forter's sandbox environment and will enable you to test your SFCC cartridge flow for a declined mobile transaction. Once you've placed this declined order, please check your cartridge business manager and review and (potentially update) your `processorResponse.json` file to either void funds and cancel declined mobile app orders.

### Approved by Forter

Create an order using `approve@forter.com` and a valid test card for the transaction. This will generate an "approve" decision and the transaction should show in the [portal transactions tab](https://portal.forter.com/transactions) and include a phone icon next to the order number. Make sure to review and update your `processorResponse.json` file to capture the funds and proceed with this order in your OMS.