---
title: Providing Evidence
slug: providing-evidence
docTags: 
createdAt: 2026-06-01T13:20:13.044Z
---

## Providing Forter Evidence at Time of a Chargeback

During onboarding, Forter set up which types of **post-purchase evidence** your business can provide in response to chargebacks. This enabled Forter to:

- Tailor our recommendation engine to your data availability
- Streamline integration with your OMS, CRM, and returns platform
- Avoid delays when evidence is required for representment

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## Chargeback Evidence 101

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### What is Evidence? 

**Post-purchase **evidence customers provide for individual chargebacks

**✅ Examples**

- Delivery/tracking information
- Order confirmation details
- Customer service interactions
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### Benefits of Adding Evidence? 

**Addresses Different Dispute Types**

- Fraud: Prove cardholder authorized transaction
- Service: Show policy compliance

**Improves Outcomes - **Higher win rates with compelling documentation
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### How to provide Forter evidence?

**Manually** uploaded using Forter’s Portal

**OR**

**Automatically** via Evidence API
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### Available Evidence Types

**File Evidence**

- **📸 Think Pictures! **PDF, JPEG/JPG, PNG
- **Examples: **Proof of Delivery, Proof of Usage, Authentication Certificate, Email Confirmation

**Data Points**

- **\{} Think Text! **Text, words, dollars, true/False, Dates 
- **Examples: **Proof of Delivery is made up of multiple data points like; Tracking Num (#), Delivery date (mm/dd/yyyy), Delivery ID (#), Customer signature (Y/N)
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## Providing Evidence Manually vs. Automatically

Forter allows merchants to submit evidence when requested via **automatic API** or **portal-based** workflows.

- For portal-based workflows, no additional technical integration is required.
- For automated workflows, see our technical documentation on how to automate evidence [Automating Evidence Upload](docId\:qIKGVSvFrKRqU74ZHQkbm)