Dispute

POST

https://api.forter-secure.com/v2/claims

Inform of a dispute initiated by a customer. This endpoint should be used to report any disputes not already reported via webhook from the payment processor. While no decision is provided on this request, it is a required input that both improves the decision model and enables chargeback recovery.

acceptstringGenerated from available response content types

api-versionstringSpecify the version of the API to target.

x-forter-siteidstringForter-assigned ID for your account. Note that your Site ID for your test site is different from your production site.

bodyobjectInform of a dispute initiated by a customer. This endpoint should be used to report any disputes not already reported via webhook from the payment processor. While no decision is provided on this request, it is a required input that both improves the decision model and enables chargeback recovery.

200Example claimResponse

400Bad Request (Often missing a required parameter)

401Unauthorized (No valid API key provided)

404Not Found (The requested item doesn't exist)

500Server Error (Something went wrong on Forter's end)

curl --request POST \
     --url https://api.forter-secure.com/v2/claims \
     --header 'accept: application/json' \
     --header 'content-type: application/json' \
     --header 'api-version: 10.3' \
     --header 'x-forter-siteid: a1b2c3d4e5f6' \
     --data '{
     "additionalCost": {},
     "amount": {},
     "chargebackShippingInfo": {},
     "dueDate": "2016-01-30",
     "issueDate": "2016-01-20",
     "originalPayload": {},
     "reasonType": "FRAUD",
     "sourceType": "PROCESSOR_CB",
     "status": "OPEN",
     "type": "CHARGEBACK"
     }'