Providing Evidence

3 min

providing forter evidence at time of a chargeback during onboarding, forter set up which types of post purchase evidence your business can provide in response to chargebacks this enabled forter to tailor our recommendation engine to your data availability streamline integration with your oms, crm, and returns platform avoid delays when evidence is required for representment chargeback evidence 101 what is evidence? post purchase evidence customers provide for individual chargebacks ✅ examples delivery/tracking information order confirmation details customer service interactions benefits of adding evidence? addresses different dispute types fraud prove cardholder authorized transaction service show policy compliance improves outcomes higher win rates with compelling documentation how to provide forter evidence? manually uploaded using forter’s portal or automatically via evidence api available evidence types file evidence 📸 think pictures! pdf, jpeg/jpg, png examples proof of delivery, proof of usage, authentication certificate, email confirmation data points {} think text! text, words, dollars, true/false, dates examples proof of delivery is made up of multiple data points like; tracking num (#), delivery date (mm/dd/yyyy), delivery id (#), customer signature (y/n) providing evidence manually vs automatically forter allows merchants to submit evidence when requested via automatic api or portal based workflows for portal based workflows, no additional technical integration is required for automated workflows, see our technical documentation on how to automate evidence automate evidence docid\ oi0wrpprm4crfirmleqoi