Request for Evidence Webhook

the request for evidence webhook notifies merchants—via a forter‑signed webhook—when we recommend uploading evidence for a specific claim, including which evidence types to send it is to be coupled with our evidence api to provide the evidence forter is requesting notification types there are two notification types when subscribing to the webhook evidence recommendation informs merchants on all actionable claims that require evidence, with indication of which evidence type is required evidence reminder provides merchants with a reminder request for evidence when there are 5 days (120 hours) left before the claim due date and the recommendation status remains “pending evidence” key webhook fields each request for evidence will be associated with a corresponding claim, so you know which evidence is required for which representment forter will provide the requested evidence and the key identifiers below to enable seamless automation within your system field name description format example processorcasenumber the processor case id that the payment processor assigns to each claim string cb 43433343219 orderid the id of of the order that the evidence is linked to string o6996685178152213554 processorname the processor which the chargeback orginated from string adyen webhook schema { "notificationid" "018f3a3e 1b21 7c42 a4b9 8f3f0d7e2b34", "processorcasenumber" "3344qwer", "processorchargeid" "2233qwer", "orderid" "12345qwer", "claimid" "1122qwer", "processorname" "payu", "issuedate" "2025 06 03", "duedate" "2025 07 03", "hoursleftuntildisputed" 56, "claimtype" "chargeback", "reasoncode" "10 4", "reasoncategory" "fraud", "cardtype" "visa", "amountclaimcurrency" "usd", "claimcurrency" "usd", "requestedevidencetypes" \["proof of delivery", "customer communication"] }