Forward Chargebacks

6 min

to begin processing chargebacks, forter must receive each dispute event as soon as it’s filed forter supports four different ways to send us your chargebacks from your psp which method is best for me to forward chargebacks from my psps? psp recommended forwarding method adyen braintree checkout com hub checkout com nas paypal payu latam primer stripe dispute webhook connection directly with psps amex chase paymentech evalon any other psp that offers sftp sftp connection directly with psp other psp that don't support webhooks or sftp dispute api dispute webhooks the most efficient way to do this is by setting up dispute webhooks between your psp and forter why are webhooks better? webhook based forwarding enables real time claim ingestion faster transaction matching immediate eligibility assessment for dispute handling this ensures your chargeback recovery process is fully automated and runs without delay setup a webhook per psp for each of your psps, follow the instructions to set up a dispute webhook webhook configurations are required for processors that support webhooks forter can accept dispute webhook notifications from adyen dispute webhook docid\ u 2bokmhcagrsjxy1ojxa , braintree dispute webhook docid\ bogq6jbdx5hwakpzg3uvc , checkout hub dispute webhook docid\ hsdtrsptt1mloipdm8yz3 , checkout nas platform dispute webhook docid\ u c4fmks rbd8ep 7lmi , paypal dispute webhook docid 7euruq4x33qgy4mztehto , payu latam dispute webhook docid\ ifcivlcna 5e3cbohm5vo , primer dispute webhook docid\ sk0exkkq7ep455t7vivgh , and stripe dispute webhook docid\ m 0v3y0h55hgvtr1bmd37 alternative solutions if you can't implement the dispute webhooks, you can use one of the other solutions forter offers send notifications via sftp if any of your psps are not supported through webhooks, and your processor (including but not limited to amex, chase, or evalon) supports granting forter the necessary permissions, we can automatically retrieve your new chargeback sftp files when they become available don't hesitate to contact your psp's representative to check whether they support sftp chargeback files send notification via dispute api if any of your psps are not supported through webhooks, use the dispute api https //docs forter com/reference/dispute to send each notification s3 csv file upload if webhooks, sftp, or dispute api are not feasible solutions, then we can explore setting up csv uploads to forter on a frequent cadence