Forward Chargebacks
To begin processing chargebacks, Forter must receive each dispute event as soon as it’s filed.
Forter supports four different ways to send us your chargebacks from your PSP.
Which method is best for me to forward chargebacks from my PSPs?
PSP | Recommended Forwarding Method |
|---|---|
| Dispute Webhook connection directly with PSPs |
| SFTP connection directly with PSP |
Other PSP that don't support webhooks or SFTP | Dispute API |
Dispute Webhooks
The most efficient way to do this is by setting up dispute webhooks between your PSP and Forter.
Why are Webhooks better?
Webhook-based forwarding enables:
- Real-time claim ingestion
- Faster transaction matching
- Immediate eligibility assessment for dispute handling
This ensures your chargeback recovery process is fully automated and runs without delay.
Setup a webhook per PSP
For each of your PSPs, follow the instructions to set up a dispute webhook. Webhook configurations are required for processors that support webhooks. Forter can accept dispute webhook notifications from
- AdyenAdyen
- BraintreeBraintree
- Checkout.com HUBCheckout.com HUB
- Checkout.com NASCheckout.com NAS
- PayPalPayPal
- PayU LatamPayU Latam
- PrimerPrimer
- StripeStripe
Alternative solutions
If you can't implement the Dispute Webhooks, you can use one of the other solutions Forter offers: