Integration Guides

Adyen API Key

This guide details an eight-step configuration process in your Adyen account to enable Forter to receive automatic notifications of chargebacks via API. This configuration will streamline the process of chargeback ingestion and submission to and from Forter.

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Merchants onboarding onto Forter's Chargeback Recovery should complete the instructions below in their Production Adyen Instance.

Log In to your Live Customer Area


Create API Credentials

  1. Go to Developers > API Credentials.
  2. In the upper right corner, click on Create new credential button.


  1. Choose Web Service user
  2. Click on Create Credential


  1. In General Settings - Make sure the username is Active. Additionally, ensure to use "Forter Disputes User" as the Description/Naming Convention.

  1. In Server Settings
    1. Click Generate API Key
    2. Copy and send the API Key as .txt file to Forter via secure S3 bucket transfer. Ensure the credentials are saved under the file naming convention "JCBR-MerchantName-processorName" where processorName is a placeholder for which processor these keys are for (ex. "JCBR-MerchantName-Adyen")


  1. In Permissions
    1. Under UNCATEGORIZED, Check API dispute management (in the image below - only what is marked in red)
    2. Note: If the role is not available, please contact Adyen support and ask them to add it.

  1. Click Save Changes

Updated about 1 month ago