Overview

Static evidence refers to the components of a representment letter that remain consistent across all chargebacks, regardless of the reason code. These materials are embedded into your dispute letter templates to maintain brand accuracy and support dispute credibility.

Once submitted, Forter will incorporate these assets into your template automatically. Please follow the formatting requirements below to ensure proper rendering and successful submission.

What Merchants Need to Provide

Forter requests four types of static evidence. Upload them to your designated S3 folder using the file names shown below.

Notes

Merchants with only covered model segment
Only the merchant description and merchant logo are required.

Multi-Brand Merchants:
If you operate multiple brands or storefronts, please submit static evidence for each brand separately. Add _merchantName after the file name. Example description_merchantName.txt

✅ Required Static Evidence

Upload Instructions

1. Upload each file to your assigned AWS S3 folder
2. Use the exact filenames listed above
3. Forter will automatically pull the latest version into your dispute letter template

Updating Static Evidence

If you need to update or replace any of your static evidence files:

• Upload the new version to your S3 folder using the same filename
• Notify your Forter point of contact so we can confirm the change is reflected in your template