Shopify Credentials

In this document are the steps required for Forter to manage chargeback recovery on your Shopify orders

Create app

  1. Log in to your Shopify Account
  2. Click on Apps in the left menu
  3. Click on App and Sales channel settings
  4. Click on Develop apps at the top right corner
  5. Click Create an app at the top right corner
  6. Set the App name (i.e. Forter)
  7. Click on Create app

Configure access

  1. Click on API credentials tab
  2. Click Configure Admin API scopes
  3. Allow Read permissions for the following: read_shopify_payments_disputes
  4. To submit evidence please allow access to: shopify_payments_dispute_file_uploads
    1. Note: If this scope is missing, please reach out to Shopify support to gain
      access to this scope
  5. Click Save
Configure access

Install app

  1. Click on API credentials tab
  2. Click Install app
  3. Click Install in the pop-up dialog
Install app

Copy details to send to Forter in txt file, along with your Shop Name

  • Access Token
  • API Key
  • Secret Key
Copy details
  • Send the access credentials to Forter via secure S3 bucket transfer. Ensure the credentials are saved under the file naming convention "JCBR-processorName" where processorName is a placeholder for which processor these keys are for (ex. "JCBR-Shopify")