Abuse Prevention Overview at Post-Purchase

Forter supports the following policy types at post-purchase (ie. initiate a return, report an issue, etc.):

• Item Not Received
• Returns

Overview of Abuse Prevention at Post-Purchase Integration

In order to integrate Abuse Prevention at checkout, you will to provide Forter with the relevant data as outlined in the Fraud Management Integration Guide.

Each policy type will require data to be provided

1. Item Not Received Abuse: To create policies related to Item Not Received including appeasements (ie. form of compensation to appease an end customer such a free item, store credit, etc.) include the CompensationStatus Object, via the Order Status API.
   1. This is critical to be able to define targeted refund/ returns policies based on specific conditions even if applied at checkout.
   2. For INR policies related to service chargebacks - send chargeback data along with appropriate reason code via Dispute API.
2. Returns Abuse: To create policies related to Returns including appeasements (ie. form of compensation to appease an end customer such a free item, store credit, etc.) include the CompensationStatus Object, via the Order Status API.
   1. This is critical to be able to define targeted refund/ returns policies based on specific conditions even if applied at checkout.
   2. For Returns policies related to service chargebacks - send chargeback data along with appropriate reason code via Dispute API.