Overview

During onboarding, Forter set up which types of post-purchase evidence your business can provide in response to chargebacks. This enabled Forter to:

• Tailor our recommendation engine to your data availability
• Streamline integration with your OMS, CRM, and returns platform
• Avoid delays when evidence is required for representment

Providing Forter Evidence at Time of a Chargeback

Forter allows merchants to submit evidence when requested via API, S3, or portal-based workflows.

• For portal based workflows, see the chargeback recovery use guide
• For API or S3 workflows, see the following pages