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Evidence API: Supported Evidence Types

This Evidence Glossary outlines all supported evidence types.

Contract Page

Key: contractPageFiles

Description:

Array of objects describing externally uploaded files representing pages of the merchant's contract with the customer

Format:

[
  {
    file: {
      filePath: String
    }
  }
]

Example:

[
  {
    file: {
      filePath: "s3://dispute-evidence/contractPage.pdf"
    }
  },
  {
    file: {
      filePath: "s3://dispute-evidence/contractPage2.pdf"
    }
  }
]
Proofs Of Refund

Key: proofsOfRefundFiles

Description:

Array of objects describing externally uploaded refund documents and related evidence

Format:

[
  {
    file: {
      filePath: String
    }
  }
]

Example:

[
  {
    file: {
      filePath: "s3://dispute-evidence/proofOfRefund.pdf"
    }
  }
]
Proofs Of Delivery

Key: proofsOfDeliveryFiles

Description:

Array of objects describing externally uploaded delivery documents and related evidence

Format:

[
  {
    file: {
      filePath: String
    }
  }
]

Example:

[
  {
    file: {
      filePath: "s3://dispute-evidence/proofOfDelivery.pdf"
    }
  }
]
Customer Correspondences

Key: customerCorrespondences

Description:

Any communication with the buyer showing they were aware of the purchase or that any service issue was addressed.

Format:

[
  {
    file: {
      filePath: String
    }
  }
]

Example:

[
  {
    file: {
      filePath: "s3://dispute-evidence/customerEmail.pdf"
    }
  },
  {
    file: {
      filePath: "s3://dispute-evidence/chatLog.pdf"
    }
  }
]
Proof of Order Replacement

Key: proofOfOrderReplacement

Description:

Proof the order was repaired or replaced.

Format:

[
  {
    file: {
      filePath: String
    }
  }
]

Example:

[
  {
    file: {
      filePath: "s3://dispute-evidence/replacementOrder.pdf"
    }
  }
]
Proof of Recurring Agreement Notice

Key: PROOF_OF_RECURRING_AGREEMENT_NOTICE

Description:

Documentation showing that the buyer was properly notified about recurring billing terms and conditions before the initial transaction.

Format:

[
  {
    file: {
      filePath: String
    }
  }
]

Example:

[
  {
    file: {
      filePath: "s3://dispute-evidence/recurringNotice.pdf"
    }
  }
]
Acceptance of Recurring Billing Agreement

Key: ACCEPTANCE_OF_RECURRING_BILLING_AGREEMENT

Description:

Evidence that the buyer explicitly accepted and agreed to recurring billing charges, including screenshots or confirmations of their consent.

Format:

[
  {
    file: {
      filePath: String
    }
  }
]

Example:

[
  {
    file: {
      filePath: "s3://dispute-evidence/billingAcceptance.pdf"
    }
  }
]
Proof of Requested Cancellation

Key: PROOF_OF_REQUESTED_CANCELLATION

Description:

Documentation showing that the buyer requested cancellation of their subscription or recurring service, including cancellation requests and confirmations.

Format:

[
  {
    file: {
      filePath: String
    }
  }
]

Example:

[
  {
    file: {
      filePath: "s3://dispute-evidence/cancellationRequest.pdf"
    }
  },
  {
    file: {
      filePath: "s3://dispute-evidence/cancellationConfirmation.pdf"
    }
  }
]
Proof of Possession or Usage

Key: proofOfPossessionOrUsage

Description:

Documentation showing the buyer has received their purchase (e.g email with the purchased service/items/tickets, proof email was opened, proof the goods were downloaded, at what IP).

Format:

[
  {
    file: {
      filePath: String
    }
  }
]

Example:

[
  {
    file: {
      filePath: "s3://dispute-evidence/downloadLog.pdf"
    }
  },
  {
    file: {
      filePath: "s3://dispute-evidence/emailOpenProof.pdf"
    }
  }
]
Social Network Reputation

Key: socialNetworkReputation

Description:

Confirmation of the buyer's contact information (e.g. email or phone number) on social media platforms. Forter pulls such data from LinkedIn, GooglePlus, Twitter, and Facebook, but doesn't cover all sources (such as Skype, Truecaller, Instagram, etc).

Format:

[
  {
    file: {
      filePath: String
    }
  }
]

Example:

[
  {
    file: {
      filePath: "s3://dispute-evidence/socialMediaVerification.pdf"
    }
  }
]
Proof of Residence

Key: proofOfResidence

Description:

Confirmation of the buyer's (shipping) address on reverse address search engines.

Format:

[
  {
    file: {
      filePath: String
    }
  }
]

Example:

[
  {
    file: {
      filePath: "s3://dispute-evidence/addressVerification.pdf"
    }
  }
]
Invoice

Key: invoice

Description:

The invoice of the current purchase.

Format:

[
  {
    file: {
      filePath: String
    }
  }
]

Example:

[
  {
    file: {
      filePath: "s3://dispute-evidence/invoice.pdf"
    }
  }
]
Email Confirmation

Key: emailConfirmation

Description:

The email confirming the details of the purchase.

Format:

[
  {
    file: {
      filePath: String
    }
  }
]

Example:

[
  {
    file: {
      filePath: "s3://dispute-evidence/emailConfirmation.pdf"
    }
  }
]
Passenger/Customer Details

Key: passengerCustomerDetails

Description:

Details of the passengers in the purchased flight.

Format:

[
  {
    file: {
      filePath: String
    }
  }
]

Example:

[
  {
    file: {
      filePath: "s3://dispute-evidence/passengerDetails.pdf"
    }
  }
]
Flight Manifest

Key: flightManifest

Description:

A list of the passengers in the flight.

Format:

[
  {
    file: {
      filePath: String
    }
  }
]

Example:

[
  {
    file: {
      filePath: "s3://dispute-evidence/flightManifest.pdf"
    }
  }
]
Hotel No Show Policy

Key: hotelNoShowPolicy

Description:

Documentation of "no-show" or cancellation fee policy.

Format:

[
  {
    file: {
      filePath: String
    }
  }
]

Example:

[
  {
    file: {
      filePath: "s3://dispute-evidence/noShowPolicy.pdf"
    }
  }
]
Authentication Certificate

Key: authenticationCertificate

Description:

The authentication certificate associated with the purchased item.

Format:

[
  {
    file: {
      filePath: String
    }
  }
]

Example:

[
  {
    file: {
      filePath: "s3://dispute-evidence/authCertificate.pdf"
    }
  }
]
Terms and Conditions

Key: termsAndConditions

Description:

Static Evidence: Terms & Conditions highlights focusing on refunds, cancellations, replacements and returns.

Format:

[
  {
    file: {
      filePath: String
    }
  }
]

Example:

[
  {
    file: {
      filePath: "s3://dispute-evidence/termsAndConditions.pdf"
    }
  }
]
User Accepted Terms and Conditions

Key: userAcceptedTermsAndConditions

Description:

Static Evidence: A screenshot of the stage in the purchase or signup flow, where the buyer agrees to the T&Cs.

Format:

[
  {
    file: {
      filePath: String
    }
  }
]

Example:

[
  {
    file: {
      filePath: "s3://dispute-evidence/termsAcceptance.pdf"
    }
  }
]
Customer Identification Verification (KYC)

Key: customerIdentificationVerification

Description:

Proof the buyer completed a verification process (by sending their ID, driver's license, passport and/or payment method, etc).

Format:

[
  {
    file: {
      filePath: String
    }
  }
]

Example:

[
  {
    file: {
      filePath: "s3://dispute-evidence/kycVerification.pdf"
    }
  }
]
Related Invoice History

Key: relatedInvoiceHistory

Description:

Invoices of past transactions made by the same buyer (specifically relevant for recurring transaction chargeback reason).

Format:

[
  {
    file: {
      filePath: String
    }
  }
]

Example:

[
  {
    file: {
      filePath: "s3://dispute-evidence/invoiceHistory.pdf"
    }
  }
]
Held in Customs

Key: heldInCustoms

Description:

Documentation showing the purchase is in customs, awaiting further action by the buyer.

Format:

[
  {
    file: {
      filePath: String
    }
  }
]

Example:

[
  {
    file: {
      filePath: "s3://dispute-evidence/customsNotice.pdf"
    }
  }
]
Delay Disclosure

Key: delayDisclosure

Description:

Documentation you notified the buyer of possible delays or itinerary changes (due to extreme weather or special circumstances).

Format:

[
  {
    file: {
      filePath: String
    }
  }
]

Example:

[
  {
    file: {
      filePath: "s3://dispute-evidence/delayNotification.pdf"
    }
  }
]
Recurring Billing Agreement

Key: recurringBillingAgreement

Description:

Documentation showing the buyer agreed to a subscription-based charge (specifically relevant for recurring transaction or duplicate charge chargeback reasons).

Format:

[
  {
    file: {
      filePath: String
    }
  }
]

Example:

[
  {
    file: {
      filePath: "s3://dispute-evidence/subscriptionAgreement.pdf"
    }
  }
]
Buyer Review Survey

Key: buyerReviewSurvey

Description:

An online review/survey regarding the purchase with no mention of a service issue.

Format:

[
  {
    file: {
      filePath: String
    }
  }
]

Example:

[
  {
    file: {
      filePath: "s3://dispute-evidence/buyerReview.pdf"
    }
  }
]
Other

Key: other

Description:

Any additional documentation or notes related to the purchase.

Format:

[
  {
    file: {
      filePath: String
    }
  }
]

Example:

[
  {
    file: {
      filePath: "s3://dispute-evidence/additionalEvidence.pdf"
    }
  }
]

Updated 17 days ago