Forwarding Chargebacks
To begin processing chargebacks, Forter must receive each dispute event as soon as it’s filed.
The most efficient way to do this is by setting up dispute webhooks between your PSP and Forter.
Dispute Webhooks
Why This Matters
Webhook-based forwarding enables:
- Real-time claim ingestion
- Faster transaction matching
- Immediate eligibility assessment for dispute handling
This ensures your chargeback recovery process is fully automated and runs without delay.
Supported Processors
Webhooks are supported by most major providers, including:
- Adyen
- Braintree
- Stripe
- PayPal
- Primer
- Checkout.com
For the full list and exact setup steps, refer to the guide below.
Configure Webhooks by PSP
This guide contains step-by-step configuration instructions for each supported provider.
Alternative Solutions
If you can't implement the Disputed Webhooks you can use one of the other solutions Forter offers
- Claims API
- SFTP File
- If you have Chase Paymentech or Amex and provide Forter with the permissions, we are able to automatically retrieve your new SFTP files when available.
- S3 CSV File Upload
- Third-party integration (Justt)
Updated 23 days ago
What’s Next