Forwarding Chargebacks

To begin processing chargebacks, Forter must receive each dispute event as soon as it’s filed.
The most efficient way to do this is by setting up dispute webhooks between your PSP and Forter.

Dispute Webhooks

Why This Matters

Webhook-based forwarding enables:

  • Real-time claim ingestion
  • Faster transaction matching
  • Immediate eligibility assessment for dispute handling

This ensures your chargeback recovery process is fully automated and runs without delay.

Supported Processors

Webhooks are supported by most major providers, including:

  • Adyen
  • Braintree
  • Stripe
  • PayPal
  • Primer
  • Checkout.com

For the full list and exact setup steps, refer to the guide below.

Configure Webhooks by PSP

View the Webhook Setup Guide

This guide contains step-by-step configuration instructions for each supported provider.


Alternative Solutions

If you can't implement the Disputed Webhooks you can use one of the other solutions Forter offers

  • Claims API
  • SFTP File
    • If you have Chase Paymentech or Amex and provide Forter with the permissions, we are able to automatically retrieve your new SFTP files when available.
  • S3 CSV File Upload
  • Third-party integration (Justt)