Step 5: Provide Chargeback Evidence

Evidence Checklist

Available Evidence are the evidence types that a Merchant can declare at onboarding (one time effort) that you can provide all the available evidences Forter supports. Forter Onboarding team will update your integration with the appropriate available evidence(s).

The purpose of this checklist is for Forter to better understand what post purchase evidence your business has available in your Order Management System (OMS), Customer Relationship Manager (CRM), Return Management Systems, and any other systems. This checklist will help Forter to streamline the implementation process for chargebacks.

Available Evidence is used in the recommendation engine to know what documents to wait for.

What we need from you

Please download and fill out the worksheet below to clearly indicate whether an evidence type is available or not available. You can share your selections with your Forter point of contact via email or in a meeting.

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Evidence Checklist Worksheet ➡️ Chargeback Recovery Evidence Discovery